Under certain restrictive conditions, the declaration of theft or loss of the license can be accepted if the date of issue is recent enough in terms of local legislation and if the local conditions are fulfilled.
We are sorry, but in this situation it will not be possible, as the presentation of a driving license is mandatory to rent a vehicle.


If you need to contact WHALE RENT A CAR regarding any object left inside one of our vehicles, please contact us by calling +351911589905 or emailing It should be noted, however, that WHALE RENT A CAR is not responsible for any objects left in the vehicle at the end of the rental.
Parking fines and any violation of the Highway Code are the responsibility of the driver, who must settle them before returning the vehicle. Any fines received by WHALE RENT A CAR after the end of the rental, the contract holder (driver) will be identified with the competent authorities.


You should contact our Reservations Center (+351 911 589 905) or Travel Assistance (707 200 116).


When picking up the vehicle, feel free to ask our staff to explain its main controls to you.
You can, by hiring the extra “additional driver”. When picking up the vehicle, indicate the main driver and the additional driver and present the documentation for each (identification document [citizen card or identity card or passport], driving license and taxpayer card).
Yes, at the time of delivery, a thorough check of the vehicle is carried out by the driver together with an employee, in order to enter the real condition of the vehicle in the rental contract. This procedure is repeated when returning the vehicle.


Deductible is a common practice in all car rental companies. When you rent a car, the excess is the maximum amount you will be liable for in case of damage to the car during the rental period.
VAT (at the current rate); Circulation supplement; Liability insurance; 24h assistance.


Yup. You can make an online reservation simulation and check the availability of vehicles without making a reservation. You can also contact our Reservations Center (+351 911 589 905).


No! We don’t allow inter-islands transportation of the vehicles please check our terms and contions for further information.